Frequently Asked Questions
Welcome to our FAQ section! Here, you'll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer support team at support@stylessee.shop or call us at +44 7893 986805.
1. Where do you ship?
We currently only ship within the United Kingdom. We offer free shipping on all orders within the UK.
2. How long will it take for my order to arrive?
- Processing Time: We process all orders within 1-2 business days.
- Shipping Time: Once your order is processed, it will typically take 6-10 business days for delivery.
- Total Delivery Time: The expected total delivery time is 7-12 business days from the time you place your order to when it arrives at your address.
3. How much do you charge for shipping?
We are pleased to offer free shipping on all orders within the United Kingdom. There are no hidden charges or shipping fees at checkout.
4. What payment methods do you accept?
We accept the following payment methods for your convenience:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Apple Pay
5. Can I cancel or change my order?
Once an order is placed, we begin processing it quickly to ensure fast delivery. Because of this, we're unable to cancel or make changes to an order once it's been confirmed. Please double-check your order before completing your purchase.
6. What is your return policy?
We accept returns within 30 days of receiving your order.
- Return Shipping: If the return is due to an incorrect order made by the customer, the return shipping cost will be covered by the customer.
- Processing Time: Once we receive your return, it will be processed within 10 business days.
- Please ensure the items are in their original, unused condition with all tags attached.
For more details, please refer to our Return & Refund Policy.
7. What should I do if my order is damaged or defective?
If your order arrives damaged or defective, please contact us immediately at support@stylessee.shop or call us at +44 7893 986805. We will guide you through the process of returning the damaged item and arranging a replacement or refund.
8. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are constantly updating our offerings, so stay tuned for future updates!
9. How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment.
10. My order hasn’t arrived yet. What should I do?
If your order hasn’t arrived within the expected delivery time frame, please check the tracking link in the confirmation email for updates. If there’s still no update or your package is delayed, contact our customer support team at support@stylessee.shop for assistance.
11. How do I contact customer support?
You can reach our customer support team in the following ways:
- Email: support@stylessee.shop
- Phone: +44 7893 986805
- Address: 11 Whitcomb St., London, WC2H 7HA, United Kingdom
- Business Hours: Monday - Friday, 09:00 AM to 05:00 PM (GMT)
12. Are your products true to size?
We make every effort to ensure our sizing is accurate. To help with your purchase, we provide a size guide on each product page. Please check the size guide before placing an order to ensure the best fit.
If you have any specific sizing concerns, feel free to reach out to our customer support team, and we'll be happy to assist you!
13. Do you offer any discounts or promotions?
From time to time, we offer promotions and discounts. To stay updated on our latest deals, subscribe to our newsletter or follow us on social media for the latest announcements.
If you have more questions or need further assistance, please don’t hesitate to reach out to us at support@stylessee.shop or call +44 7893 986805. We’re here to help!
Thank you for shopping with Stylessee – where fashion meets comfort!